1.提供他们做好工作所需的工具.

Establish an environment where people feel they have what they need in order to do their jobs. This includes having appropriate hardware and software. It doesn’t necessarily need to be state of the art, but it should be of acceptable quality. Because they’re in the IT field, IT people get frustrated when they don’t have the right hardware and software to do their jobs effectively.

2. 使他们具备正确的技巧并提供学习的机会

IT people love to learn new things. Managers should make sure their people have the skills needed to do their jobs and that they receive opportunities to grow into new technical areas. This doesn’t have to be third-party training classes. It can include computer-based training, seminars, webinars, books, magazines, etc. Also, once someone has mastered a certain skill and they start to become bored, look for ways they can cross-train and learn new areas of the group.

3. 建立一个可行的工作环境

Technical people like to understand the work processes in the group, and then they like to be creative in working within that structure. So, set the high-level rules, but don’t micromanage the details.

4. 给他们可能多的做的工作需要的信息

Managers should strive to be proactive communicators. Remember, many IT people are introverts who like to process information internally. They may or may not come up to you and ask you what’s going on all of the time. Managers should make sure that they communicate as much as they can about what’s going on in the company, their organization, and their group.

5 远离办公室政治

Don’t let your team get bogged down in the organization muck. This means removing organizational roadblocks and shielding the team from organizational politics. IT people will tend to get cynical fast if they feel like a political environment is affecting their work or in decisions that affect them.

6. 确保每位成员清楚自己在团队中的角色

Even though IT people tend to be introverts, it doesn’t mean they prefer to work alone. IT staff may prefer to work independently, but they also like being a part of the team. Managers should nurture this need. For instance, they should have regular team meetings. Managers should also make sure they have opportunities to do fun stuff as a group - even if it’s just going to lunch together once in a while.

7 及时对 成员的需要做出回应，比给予他们关心

Not all problems can be fixed, but many times the simple act of listening and trying is enough. People will give you credit for trying, even if the ultimate resolution to a problem isn’t available.

You might note that many of these management techniques are not unique to technical staff in general or IT staff in particular, but they’re particularly applicable to the IT staff.