n Act as the SPOC and end responsible person for service delivery to the Customer and to SOG internally according the the contracted Statement of Work;
n Manage and motivate the customer delivery team working on the Program;
n Schedule, plan and attend periodic review meetings as set out in the contract;
n Take ownership for:

o SLA Management
o Change Management
o Contract Management
o Reporting Management

n Apply standard design and project management methodologies.
n Be acc ountable for detailed implementation plans and provide expert advice in their ex ecution.
n Define and agree project deliverables with customer based on contract, report progress externally / internally.
n Match actual works carried out with contracted works to determine additional work to be billed.
n Track and report to SOG management on project financials: track project budget, track delivered work against invoiced amounts/payments terms, record project cash flow
n Analyse customers’ IT environment and make suggestions on improvement based on IT strategy or specified requirements.
n Achieve performance measures linked to Program Management

Knowledge and Experience
n Professional presentation and communication skills.
n Proven experience in internal and external acc ount management
n Ability to understand, speak, read and write English
n Successful project delivery experience
n Successful program management experience

n Fluency in technologies underlying the IT industry.
n Highly specialised and extensive expertise in the outsourcing environment.
n Strong technical background specifically in the area of desktop and network outsourcing.
n Some supervisory or team leadership experience.
n ITIL Foundation certification (not require at this point of time)
n PRINCEII or PMP certification is Project Management (good to have not a must)
n MS office skills specifically Project, Ex cell and Visio