A: If I had known I’d get service like this, I would have gone somewhere else!
B: I’m sorry, sir. Could you tell me what the problem is, please?
A: Let’s start with the fact that no one has responded to my calls or letters for the past three weeks!
B: I do apologize, sir. I hope I can help you. Would you tell me what you have been trying to find out?

气愤的新顾客
A：早知道我得到的是这种服务，我就找别的地方去了！
B：对不起，先生。您能告诉我是什么问题吗？
A：咱们就从三个星期都没人理会我的电话和信函这件事起说起吧！
B：十分抱歉，先生。我希望我能帮助您。您能告诉我您想了解些什么吗？

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